Refund & Cancellation Policy

Purchases from Ask Before HR are one-time service purchases, not subscriptions. This policy explains when a refund or cancellation is available.

You may request cancellation and a full refund before an Ask Before HR professional begins substantive review of your submission.

Because work may begin shortly after a complete intake is received — especially for expedited or priority purchases — cancellation may not always be possible after intake is submitted.

Once substantive review has begun, the fee is generally nonrefundable because professional time has been reserved and performed.

Once guidance has been delivered, refunds are not available merely because you disagree with the guidance, dislike the answer, or do not receive the workplace outcome you hoped for.

If Ask Before HR cannot accept or complete your request, you will receive a full refund.

If Ask Before HR cannot meet a paid expedited response target, you may choose either:

Duplicate charges and confirmed billing errors will be refunded.

Incomplete intake information, missing documents, or delayed responses from you pause the turnaround period and do not automatically create refund eligibility.

Refunds are returned to the original payment method. Processing time depends on the payment provider and your financial institution.

Please submit refund requests through our Contact page and include the purchaser's name, email address, transaction information, and the reason for the request.

Nothing in this policy limits any consumer rights that cannot legally be waived under applicable law.