Refund & Cancellation Policy

Purchases from Ask Before HR are one-time service purchases, not subscriptions. This policy explains when a refund or cancellation is available.

You may request cancellation and a full refund before an Ask Before HR professional begins substantive review of your submission.

Because work may begin shortly after a complete intake is received, especially for expedited or priority purchases, cancellation may not always be possible after intake is submitted.

Once substantive review has begun, the fee is generally nonrefundable because professional time has been reserved and performed.

Once guidance has been delivered, refunds are not available merely because you disagree with the guidance, dislike the answer, or do not receive the workplace outcome you hoped for.

If you booked a phone consultation, you can move your appointment yourself from your secure portal. The payment you already made carries over: there is no rescheduling fee and you are not charged a second time.

How much notice you give determines how you choose the new time.

If you move a call purchased as Urgent Guidance less than 24 hours before the appointment, the original urgent timing commitment no longer applies. The appointment moves to the next available published slot, and the four-business-hour urgent target is not carried over to the new time. The payment still carries over. No fee and no second charge.

Moving an urgent call at least 24 hours ahead does not by itself remove the urgent timing commitment, but the commitment is measured against the appointment you keep.

If Ask Before HR cannot accept or complete your request, you will receive a full refund.

If Ask Before HR cannot meet a paid expedited response target, you may choose either:

Duplicate charges and confirmed billing errors will be refunded.

Incomplete intake information, missing documents, or delayed responses from you pause the turnaround period and do not automatically create refund eligibility.

Refunds are returned to the original payment method. Processing time depends on the payment provider and your financial institution.

Please submit refund requests through our Contact page and include the purchaser's name, email address, transaction information, and the reason for the request.

Nothing in this policy limits any consumer rights that cannot legally be waived under applicable law.